Policies

Shipping Policy

Last updated: October 2026

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive a shipping confirmation email with your tracking number as soon as your order is on its way.

Delivery time

We aim to deliver within an average of 7–14 business days after your order has been processed. These times are estimates and can vary depending on your location and the current situation.

Shipping costs

Shipping costs are shown at checkout before you pay. We offer free shipping on all orders.

Delays due to high demand

Delivery times can fluctuate when demand is unexpectedly high, especially in the weeks before Christmas. We always do our best to keep delays to a minimum and will keep you informed if anything changes.

Christmas delivery: to receive your order before Christmas, we recommend ordering as early as possible. Our countdown at the top of the store shows the last recommended order day.

Tracking

Every order is shipped with tracking. If your tracking hasn't updated for several days or your order hasn't arrived within the estimated time, email our contact form with your order number and we'll look into it right away.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible – we'll update it if the order hasn't shipped yet.

Customs

For deliveries within the EU, no extra import duties are charged to you. For deliveries outside the EU, local import duties or taxes may apply.